Towne Properties has a team concept of responsibilities that will ensure efficient servicing of your Community’s needs.  There are three Towne Properties staff members assigned to and familiar with Townes at Umstead Homeowners Association.  Below is a brief job description for each of your team members with Towne.

 

Association Manager, responsible for overall management contract supervision and Towne Team Administration, field inspections for work orders, preventative maintenance, rules violations, grounds contractors’ work and homeowner inquiries requiring field observation.  She will interface with the Board of Directors, homeowners, contractors, and others doing business with the Association.

 

Community Service Administrator, responsible for receiving routine homeowner requests for service, scheduling inquiries and follow-up, files and corporate records, Board packages, and Association correspondence.

 

Accounts Receivable Specialist, responsible for fielding homeowner routine inquiries pertaining to accounting questions, account balances, bank drafts, refinancing documentation, etc.

 

Please keep these team members’ names and duties in mind when requesting information or action from your Association.  There is also an after-hour’s service line that you may call to report an emergency maintenance need.  For the emergency line call 919-878-8787 and select option. 3.